Frequently Asked Questions
How do I use nitrous oxide (N2O) chargers (whippets)?
Making delicious whip cream with our nitrous oxide chargers and dispensers is extremely easy. Nitrous Oxide gas is used in the preparation of whipped cream recipes and other foam creations like espuma and mousse desserts. Do not use the carbon dioxide (CO2) Soda chargers you find on our site for whipping cream or espuma preparation, the result will be carbonated cream. Essentially, the "stabilizing agents" in the liquid bind with the nitrous oxide to create a foam. These stabilizing agents are the milk fats, gelatins, or some other material. Nitrogen is a naturally occurring gas in the air we breathe, and in fact accounts for approximately 80% of our atmosphere. This gas is responsible for binding to the milk fats when you prepare the whipped cream with a whisk. The whip cream canisters and nitrous oxide chargers we sell make the process much easier and more predictable. Each charger contains 8 grams of pure nitrous oxide which is adequate for up to 1 pint of liquid whipping cream. Detailed instructions about the use of nitrous oxide whip cream chargers (whippets) whipped cream dispensers (whippers) are included with every order.
How do I use carbon dioxide (CO2) chargers (seltzer chargers)?
The soda chargers on our website are for making carbonation (bubbles) in water and other beverages. Though just a bit trickier than the whip cream chargers, they provide an easy and satisfying way to create seltzer water. Also, it is much easier to carry 1 box of 10 chargers (about 8oz) than 10 liters of seltzer water. One trick to success is to charge the water, agitate (shake) and let it sit in the refrigerator a couple of hours to achieve effervescence. Results are also improved if you can cool the water. Detailed instructions about the use of carbon dioxide seltzer chargers and soda siphons are included with every order.
To make soda water, can I use the same CO2 chargers for air guns?
No. Air gun CO2 chargers will not fit into the seltzer bottles. The CO2 chargers we sell are 8 grams each and the CO2 chargers typically sold with air guns are 12 grams. Also, the chargers we sell have are much cleaner since they are made specifically for food preparation.
Can I phone the store or send an order via U.S. Mail?
You can phone our store during business hours to either place an order or get an answer to your questions. Our telephone number is (239) 394-5757. Please understand that our staff may be busy when you call, and in this case, you will be routed to a voice mail. We will call you back if you leave a message. We try very hard to offer personalized service right away! Also, please feel free to contact us via e-mail.
Returns
Products may be returned to Creamright within 30 days of purchase if original packaging is unopened. No returns will be accepted without a Return Authorization Number (RAN). Buyer will be responsible for all actual shipping costs and refunds are subject to a 15% re-stocking fee. Shipping costs may exceed the amount of shipping charges we originally charge you on the order. As an example, if you were given "Free Shipping" on your order and decide to return this order, you will be charged the actual shipping fees. If you see that the package is delivered damaged, please do not accept it. If you have taken delivery of damaged merchandise, please contact us immediately and we initiate an investigation with the carrier and will replace your order.
Is it safe to buy on your site?
People are often understandably nervous about submitting credit card and personal information online. However, if a website is complying with reasonable security precautions, buying online is safer than giving your credit card to a restaurant or physical retail store. Creamright.ca maintains an extremely high level of security to ensure that your data is not compromised. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use established secure data transmission protocol which ensures that your data is encrypted before it is transmitted. You can view our security certificate by double-clicking the lock icon on one of our secure pages. Generally, if you are on a page that is headed with https:// in the web address, you are in a secure environment. Creamright uses a 3rd party company to test our site and server daily for known security problems and you will see their icon on our homepage and in other locations. To view current information, click here. Personal information is stored on the secure server, facilitating reorders from our company with a phone call or email if desired by the customer. Never submit your personal or financial information to a website without security controls.
What about my privacy? Do you share my personal information?
Please refer to our Privacy Policy.
What about browser cookies?
Cookies are small pieces of text stored on a user's computer by a web browser. In order for our website to function correctly, it will need to place a cookie on your computer to effectively communicate with our web store. As you place items into your shopping cart, this information is communicated using this cookie. In fact, if you place items in your cart and leave our website and return later (even days later), you may find these items are still in your shopping cart and are still available for purchase. Please note that internet cookies and internet "spyware" are not the same thing. The cookies we use on our website improve your shopping experience and allow us to improve our business. Internet "spyware" is malware that is installed surreptitiously on personal computers to collect information about users, their computer or browsing habits without their informed consent.
What about shipping?
Please refer to our Shipping Page.
How much are your shipping and handling fees?
We do not charge our customers "handling" fees. For shipping charges, please refer to our Shipping Page.
How quickly will my order be sent to me?
Please refer to our Shipping Page.
Will I receive a tracking number?
Please refer to our Shipping Page.
Can I get "Rush Shipping" from your store?
Please refer to our Shipping Page.
What about taxes?
All applicable taxes, including HST, PST, and GST charges (depending on your shipping address) are collected during the checkout process.
What kind of packaging will my order arrive in?
We try to ensure that your order arrives to you in the same condition as when we ship it. We have learned that proper packing of the chargers is paramount, therefore we either wrap the boxes in bubble wrap or provide "double boxing" with plenty of padding. If you determine that your package has been damaged in shipment, please do not accept the order from UPS (if possible). Otherwise, please phone us so that we can make arrangements to exchange your order.
Do you offer any free shipping?
Please refer to our Shipping Page.
Can I pay with Paypal
We accept all major credit cards and Paypal. As with all orders, we reserve the right to verify our customers' payments. Debit cards process in the same way as a credit card provided it has the same logo as one of the major credit cards.
Is nitrous oxide dangerous?
With proper care, nitrous oxide chargers are extremely safe. Never open the nitrous oxide or carbon dioxide chargers with any type of device not found on our website. It could be dangerous! Always keep both chargers and dispensers out of reach of children. Never dispose of full chargers; you must always empty them first. Temperatures of chargers should never exceed 50° Celsius or 122° Fahrenheit. Always empty the whipped cream dispenser before you open the top for cleaning. For other information regarding nitrous oxide, please visit our page on whippits.
Can I recycle N2O and CO2 chargers?
Both the CO2 (seltzer) and N2O (whip cream) chargers are made of steel and can be recycled. We encourage you to your local recycling program with any specific questions regarding their safe disposal.
Sex and whipped cream?
We feel a bit silly answering this question, but we've been asked several times. While it is not really within the scope of our business, whipped cream is well known for its "sensual" applications and there are a number of websites that are devoted to this use. We are appreciative of the stimulation of the senses that good food, drink, and the art of food preparation embody. We are presently carrying a line of whipped cream canisters and cream dispensers, Sexxy Whip, and some very cute T-Shirts.
Can I "overcharge" the dispensers with nitrous oxide chargers and whipped cream?
The dispensers are typically intended to hold between 1/2 to 2 1/2 litres of liquid and 1 to 2 chargers, depending on the size of your dispenser. The typical yield of finished whipped cream is between 2 and 6 times the amount of liquid you use. If you "overfill" or "overcharge" the dispenser, you risk losing liquid through the gasket at the lid and possibly damaging the bottle. Typically, the pressure in the dispenser bottle will attain the same pressure as the charger and you will not be able to add more gas, but we recommend you only charge the bottles with one or two charger cartridges, perhaps 3 in a litre size whipper. If you are using liquids with gelatin or other stabilizing agents, you might need more than nitrous oxide whip cream chargers to achieve the proper balance.
